Effective Date: August 30, 2024

1. Introduction

Welcome to ArthaShri, an online marketplace operated by ENOTODAHTRA PRIVATE LIMITED. This document outlines the policies related to Refunds, Returns, Shipping, and Cancellations for purchases made on our platform. Please read these policies carefully to understand your rights and obligations.

2. Refund Policy

2.1 Eligibility for Refund

  • Refunds are applicable under the following conditions:
    • The product received is defective or damaged.
    • The product delivered does not match the description or specifications on the website.
    • The product is not delivered within the promised timeframe.

2.2 Process for Refund

To initiate a refund, customers must contact our support team within 7 days of receiving the product.

The customer must provide proof of the issue, such as photographs of the defect, order details, and a copy of the invoice.

Once the issue is verified, a refund will be processed to the original payment method within 7-10 business days.

2.3 Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., cosmetics, health supplements) unless defective.
  • Custom or personalized orders unless the product is defective.

3. Return Policy

3.1 Eligibility for Return

  • Returns are accepted under the following conditions:
    • The product is unused, unopened, and in its original packaging.
    • The return request is made within 15 days of product delivery.

3.2 Process for Return

Customers must initiate a return request through their ArthaShri account or by contacting customer support.

The product must be shipped back to the designated return address provided by ArthaShri.

Once the returned product is received and inspected, a refund or replacement will be issued.

3.3 Return Shipping Costs

If the return is due to an error on our part (e.g., incorrect or defective item), ArthaShri will cover the return shipping costs.

For all other returns, the customer is responsible for the shipping costs.

4. Shipping Policy

4.1 Shipping Methods

ArthaShri partners with various trusted courier services to deliver products across the country.

Shipping methods and carriers may vary based on the location and type of product.

4.2 Shipping Timeframes

Standard shipping time is 3-7 business days, depending on the delivery location.

Expedited shipping options are available for an additional fee, with delivery within 1-3 business days.

4.3 Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the package.

Free shipping is available for orders over a certain value, as specified on the website.

4.4 International Shipping

Currently, ArthaShri does not offer international shipping. All orders must be delivered within India.

5. Cancellation Policy

5.1 Order Cancellation by Customer

Customers can cancel their orders before the product has been shipped.

To cancel an order, log in to your ArthaShri account and navigate to the order section, or contact customer support.

A full refund will be issued for canceled orders that have not yet been shipped.

5.2 Order Cancellation by ArthaShri

ArthaShri reserves the right to cancel orders in cases of:

  • Out-of-stock items.
  • Pricing errors.
  • Suspicion of fraudulent activity.

5.3 Refund for Canceled Orders

For orders canceled by ArthaShri, the customer will receive a full refund within 7-10 business days to the original payment method.

6. Contact Information

For any questions or concerns regarding these policies, please contact our customer support team:

Email: [email protected]

Phone: +91-9336577531

Address: ENOTODAHTRA PRIVATE LIMITED, 7 Tashkent Marg, Allahabad 211001